Remote Database Administration Services - Overview

At IT-Remote.com, we know in-house database administration is an ongoing battle and expensive. Hiring, training and retaining database administrators is time consuming and expensive. When hired, a DBA often has to manage the day-to-day system while tackling more strategic IT initiatives, so their time is often spread very thin. And given their holiday, vacation and work schedules, a staff DBA, or even a team of DBAs, cannot possibly monitor and provide 24/7 support for the systems. As a result, your mission-critical projects and service level agreements may suffer. Our Remote DBA staff consists of database certified experts, professional remote DBAs with a commitment to excellence in service.

Remote DBA Services - Saves Money

For the fraction of the cost of doing it internally, IT-Remote.com is able to do the heavy lifting, preventing staff burnout and freeing up internal staff to work on mission critical items. A world-class team of database administration experts augment your IT staff to monitor and tune the production environment, enhance its reliability, ensure backup and recovery, troubleshoot and tune the system in real-time and ensure rapid response in the event of a impaired or down database situation. At IT-Remote.com the core of our business structure is Remote IT Services and Remote Database Administration. We take it very seriously. IT-Remote.com is focused on providing world-class Remote IT services. IT-Remote.com has a substantial investment in our infrastructure (world-class operations center) to ensure we are utilizing the best-of-breed monitoring, alerting, tracking and quality control systems available, to insure this we are continuously re-evaluating ways to improve our IT administration service offering.

Remote DBA Services - Features Database & Application Analytical and Monitoring tools

IT-Remote.com has integrated a suite of Database & Application Monitoring and Analytical tools into our "Best of Breed" solution. This suite of tools allows continuous monitoring of all the vital components of your database and applications. Coupled with our real world experience these tools help us detect and correct potential problem areas and ensure we keep your system and databases running at their best.

Remote DBA Services - Proprietary Systems

IT-Remote.com has made a substantial investment in our own internal remote DBA tools. Our IT Problem Tracking system ensures that we follow every problem and action from cradle to grave. It also ensure 100% Accountability. The system automatically alerts the Remote DBA, Remote database Administration team to a situation with any of our customers database, and opens and tracks that issue from notification to resolution. IT-Remote.com's Problem Tracking System provides monthly accounting of all actions and situations taken on your database.

Remote DBA Services - Quality Commitment

IT-Remote.com is committed to Quality. We take the responsibility of caring for our client's database very seriously. IT-Remote.com's Technology is constantly asking our customers for feedback on the services provided and what we can do to make the Remote Database Administration service better. This is done on a quarterly basis, we publish the results and we tie our employees compensation plans to customer satisfaction.

Remote DBA Services - Best Practices Commitment

IT has made a substantial investment in our internal tools. This includes our Best Practices software. As a Standard part of our Remote DBA, Remote Database Administration service, we evaluate your database environment with this software to help insure all databases under our care exceed industry best practices.

Remote DBA Services - A Plan To Meet Any Size Customer

IT-Remote.com offers a variety of Oracle and Microsoft SQL Server Remote Database Administration services, which vary according to the level of service required. Once an appropriate service has been selected, our team works with you to determine the protocol and rules of engagement for monitoring and maintaining your databases. We then provide secure software agents that run on target servers to proactively monitor your Oracle and Microsoft SQL Server database 24/7 for proper performance and proactive maintenance, including storage management, backup and recovery, change control and data management issues.

Emergency support - It's Available! requirements:

• Remote system access
• A minimum credit card retainer (decided and agreed upon by the customer, we take PayPal)
• Signed services agreement

We specialize in worldwide emergency database support. Our emergency services include:

• Working with database vendor technical support
• Workaround identification
• Application tuning support for production applications
• Block or data corruption issues
• Database crash recovery
• Identifying and/or repairing database performance issues
• Patch application and hot fix/patch application
• Database performance issues
• Emergency platform support